letter to the boss

Dear Boss,

Been quite hectic and kelam-kabut today and the day you MC, both days are short of staff, got training and no backups to help me and u not around.

For as long as I am in the project I'll never been so kelam-kabut, not sure why, cos it's not like these things never happened before. Maybe this time cos we're at the client's side and I have the client breathing down my neck. Maybe cos last time the manager was very lenient so calls dropped also it doesn't matter. Maybe I just panic and lose control. Ah, just trying to reason this.

As much as I would like and want to help to get things together when you are not around, I think I need to redefined my role and job description. Sometimes I think I am doing things I am not supposed to, not to say I only want to stick to my own job description only but I seemed to be doing everything. From the beginning I have been questioning what is my actual job function. What does a Specialist Operations do? What does other project's Specialist Operation do? Project specific huh I guess. Why do I have to take care of the staff's well-being? Why do I have to make sure we have enough people to cover the shifts? Isn't that the job of a manager the one handling the call center? I always work pass my working hours, sometimes on weekends, ask around the rest will tell you.

I thought I did all those because I care. I care about my job, I care about the work and colleagues. Now I am not sure if it's still care or dumbness.

I have been taking care of the operations for almost 2 years. When we don't have a manager everything goes through me and when the manager steps in they bypass me. Not fair. You gave me privileges and control and power, then you took it away.

I am not the assistant manager, I am not the secretary either. And after all I am being denied important information in critical times. WTF. I am only a machine after all to run the daily operations, no maintenance.

I don't know why I am telling you all these. I never tell the other managers before. Maybe because you sounds nice on the phone. Maybe I cannot tahan anymore and just need someone to talk to.

I am tired, yes I am now.

Your staff.